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Privacy Policy

Last Updated: 03/12/2025
Organisation: Kingsford Medical Services, West Midlands, United Kingdom

1. Introduction

This Privacy Policy explains how Kingsford Medical Services collects, uses, stores and protects personal information when you visit our website or interact with us online. We are committed to safeguarding the privacy and confidentiality of all visitors and ensuring full compliance with the Data Protection Act 2018, UK GDPR and all relevant information governance standards.

By using our website, you agree to the terms of this policy.

2. Who We Are

Kingsford Medical Services is a private healthcare provider offering a range of clinical services including general practice, respiratory care, orthopaedics, sleep medicine and weight management.

We act as the Data Controller for personal data collected through our website.

Contact details:
Email: [Insert email]
Telephone: [Insert number]
Address: [Insert address]

3. Personal Data We Collect

We may collect the following types of personal information when you visit or interact with our website:

3.1 Data You Provide to Us

  • Name

  • Email address

  • Telephone number

  • Message content submitted through contact forms

  • Appointment enquiry details

  • Feedback or survey responses

3.2 Data Collected Automatically

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and usage data

3.3 Sensitive or Medical Information

We do not request detailed clinical or sensitive health information through our website.
If you share such information voluntarily via forms or email, it will be handled in accordance with our Information Governance and confidentiality policies.

4. How We Use Your Personal Data

We only use your information for lawful purposes, including:

  • Responding to enquiries submitted via our website

  • Providing information about our services

  • Managing appointment requests

  • Improving website performance and user experience

  • Protecting the security of our systems

  • Meeting legal or regulatory requirements

We do not use personal data for automated decision making or profiling.

5. Legal Basis for Processing

We rely on one or more of the following lawful bases:

  • Consent when you submit forms or request information

  • Legitimate interests in managing and improving the website

  • Legal obligations relating to healthcare regulation and governance

Where consent is used, you may withdraw it at any time by contacting us.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Monitor performance and usage patterns

  • Improve functionality and layout

  • Remember certain user preferences

You can manage or disable cookies through your browser settings.
A separate Cookie Notice can be provided if required.

7. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your information, including:

  • Encrypted data transmission

  • Secure servers hosted within the UK or approved jurisdictions

  • Access controls and staff training

  • Routine monitoring of system security

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

8. Sharing Your Personal Data

We do not sell or trade personal data.

We may share information with:

  • Approved clinical or administrative partners where required to respond to an enquiry

  • IT and website support providers under strict data processing agreements

  • Regulatory bodies if legally required

All third parties must comply with data protection law and maintain confidentiality.

9. International Transfers

We do not routinely transfer data outside the UK.
If this becomes necessary, transfers will only occur to countries with adequate data protection safeguards.

10. Your Data Protection Rights

Under UK GDPR you have the right to request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of data in certain circumstances

  • Restriction of processing

  • Transfer of your data to another provider

  • Objection to processing based on legitimate interests

To exercise these rights, contact us using the details above.
We will respond within one calendar month.

11. Links to Other Websites

Our website may contain links to external sites.
This Privacy Policy does not apply to those sites and we are not responsible for their content or practices.

12. Children’s Privacy

Our website is not intended for use by individuals under 16 without parental consent.
Where relevant, safeguarding procedures apply.

13. Changes to This Privacy Policy

We may update this policy from time to time.
Any changes will be published on this page with an updated revision date.

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