Safeguarding
We are committed to protecting the welfare of all patients, including children and adults at risk. Our clinicians and staff are trained to recognise safeguarding concerns and act promptly in line with national guidance and local safeguarding arrangements. Any concerns are managed sensitively, appropriately and, where required, escalated through the correct statutory pathways.

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Confidentiality
Your privacy is central to everything we do. All personal and clinical information is handled in strict confidence and in accordance with UK data protection legislation. Medical records are securely stored, accessed only by authorised staff, and shared with other healthcare professionals solely where clinically necessary or with your consent.

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Clinical governance
We operate a robust clinical governance framework to ensure safe, effective and high-quality care. This includes professional registration checks, regular clinical review, incident reporting, audit, and continuous improvement. Our services are delivered in line with recognised national standards and evidence-based practice.

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Complaints and feedback
We welcome patient feedback as an opportunity to improve our services. If you have any concerns, we encourage you to raise them with us as soon as possible so they can be addressed promptly and fairly. All complaints are managed in line with our formal complaints procedure, with clear timescales and transparent outcomes.